Reference

How hihouden Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via PayPal or Venmo, or access the lobby on your phone — and how we protect it.

Account data protectionPayPal & Venmo privacyState-law complianceYour right to accessSecure data retention
hihouden How hihouden Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or delete the personal data we hold, the fastest route is through the account settings page on your mobile or desktop browser — most profile updates apply immediately. For requests that go beyond self-service, our support team handles privacy inquiries directly and will confirm receipt within one business day.

Team online

Account Settings

Log in on mobile or desktop, go to Account Settings, and update your contact details or request a data download directly from your profile page.

Live Chat Support

Open the chat icon in the lobby to reach a support agent. Privacy and data requests submitted through chat are logged and escalated to our compliance team.

Email Privacy Request

Send a written data request to our privacy email address listed at the bottom of your account dashboard. Include your registered email for faster identification.

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We use encryption across every page that handles account credentials or payment details. Cookie settings are adjustable from your browser at any time, and we explain each cookie category — session, analytics, and preference — in the cookie banner you see on your first visit. Data retention periods vary by the type of record: payment transaction logs are held for the period required by applicable state financial regulations, while marketing preferences are cleared as soon as you withdraw consent.

Encryption on Every Transaction

All account logins, PayPal deposits, Venmo withdrawals, and Play+ top-ups travel over encrypted connections. Your credentials are never transmitted in plain text at any step.

Cookie Control in Your Hands

The cookie banner on your first visit lets you accept or decline non-essential cookies. You can revisit those choices any time through your browser's privacy settings without affecting your account access.

Retention by Regulation

We keep identity and payment records for the period state law requires, then delete or anonymize them. You can ask us what retention period applies to your specific account data.

Third-Party Data Sharing Limits

We share data only with payment processors like PayPal and Venmo, identity verification services, and state regulators where required. We do not sell your personal data to advertisers.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how hihouden handles personal data. If yours isn't covered here, live chat or the email request path in Account Settings will get you a direct answer.

We collect your name, email, date of birth, and state of residence for identity verification, plus payment reference data when you use PayPal, Venmo, or Play+ to fund your account.

We share data only where necessary — with payment processors like PayPal and Venmo, identity verification partners, and state regulators as required by law. We do not sell your data.

Log in and go to Account Settings to download available profile data, or email our privacy team from the address on your account dashboard. We confirm receipt within one business day.

Yes. Submit a deletion request through live chat or email. Some records must be retained for the period state financial regulations require before they can be removed or anonymized.

We use session cookies for account security and optional analytics cookies. You can decline non-essential cookies in the banner on your first visit or adjust them later through your browser settings.

No. We receive transaction reference numbers from PayPal, Venmo, and Play+ to confirm payment, but full card numbers and bank credentials are handled by the payment processor, not stored by us.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.